The Brief publishes expert contributors writing from real deployments, real decisions, and real failures. For operators. Not for the timeline.
In 2019, Harish Natarajan stood on a San Francisco stage and argued against IBM's Project Debater. What he learned that night says more about persuasion than it does about technology.
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A pilot that "works in the demo" is the easy part. Pilots die in the boring middle: when the data drifts, the champion gets pulled, and nobody owns the eval. Here is what separates pilots that survive month three from those that don't.
Most teams confuse retrieval with search. The difference is why your first agent felt clever and your second one feels confidently wrong.
Before you buy another SaaS dashboard, answer this one question. If you can't, you don't have a data problem — you have a procurement problem.
We've stopped pitching transformation. These five wedges fit on a Post-it, ship in a quarter, and convince finance to fund the next thing.
Six questions to ask before you sign anything. Half of them have nothing to do with models, frameworks, or benchmarks.
A composite walkthrough of how quoting automation unfolds in a mid-sized firm — the eval that saves you twice, the change management nobody budgets, and the numbers that matter more than the headline.